AET Turbos will dispatch this turbo subject to availability the same day, if order is received before 3pm and payment has been made.
Unless stated in the product description above, all units are on an exchange basis. To arrange collection of the old unit after fitment of the new, just give us a call and we can organise that for you. If your old unit has not been returned to us within 30 days there is a surcharge for the old core of £200 + VAT.
We offer a full delivery and collection service from only £25 + VAT to mainland UK. Additional charges may apply if you are outside of the UK.
Please ensure you have the correct turbo to fit your vehicle, if you have any questions please do not hesitate to contact us, our email address is: info@aet-turbos.co.uk or you can call us on 01924 894171 Monday to Friday 08:30 to 4:30pm
Turbo quality has been at the forefront of every decision we have ever made, a fact that was recognised in 1990 when we became the first British turbo remanufacturing company to be awarded the ISO 9001 certification. Today, it still remains the case, and that is why we carry out work for the majority of the OE manufacturers. We were responsible for the design of many of their quality system processes. From the design of our rigorous testing processes, to the choice of our brand partners, we are committed to delivering the very highest standard of quality of turbos, spares and advice to our customers.
ISO 9001 is an international Standard that acts as your guarantee that you will receive the same level of quality assurance and service from AET as you would do if you were dealing directly with the manufacturer.
All our turbo units except competition units carry a 12-month warranty. AET Turbos recommend fitting a new oil feed pipe and the use of high quality synthetic/semi-synthetic oil, which should be changed according to manufacturer’s recommendations or every 6,000 miles if no guidance is available. Please see our terms and conditions for further information.
We send fitting instructions with every turbo dispatch.
Returns
Our policy lasts 14 days. If 14 days have past since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt / invoice or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
There are certain situations where no refunds are granted:
(a) Services, once these have been completed, even if the cancellation period is still running;
(b) any Products (i) which become mixed inseparably with other items after their delivery; (ii) which are bespoke items or 'special orders', which includes any CNC machined turbos/parts along with unique turbo builds.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aet-turbos.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aet-turbos.co.uk and send your item to: Normanton Industrial Estate Unit 14 Wakefield GB WF6 1TE.
Shipping
To return your product, you should mail your product to: Normanton Industrial Estate Unit 14 Wakefield GB WF6 1TE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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